Every delivery. Every update. On time.
Safravo powers real-time shipment notifications, driver coordination, and customer support for courier companies, 3PLs, and last-mile delivery platforms — all in one inbox.
Built for your industry
Everything you need, nothing you don't
Real-Time Shipment Notifications
Automatically send WhatsApp or SMS updates at every shipment milestone — order confirmed, out for delivery, delivered, failed attempt. Customers always know exactly where their parcel is.
Delivery Rescheduling via WhatsApp
When a delivery attempt fails, customers receive a WhatsApp message with options to reschedule, redirect to a pickup point, or authorize a safe drop. No call centre required.
Driver Coordination
Operations teams communicate with drivers via a shared inbox. Assign deliveries, share address updates, and receive delivery confirmation photos — all in one place.
WISMO Deflection
Automated responses handle "Where is my order?" queries instantly by fetching live tracking data and replying to the customer in seconds. Deflect up to 70% of support volume.
Proof of Delivery
Drivers send delivery confirmation photos directly via WhatsApp. Safravo logs them against the shipment record, providing a tamper-evident POD trail.
B2B Shipper Notifications
Keep your business customers updated on bulk shipments, customs clearance status, and ETA changes via dedicated WhatsApp threads. Full conversation history per account.
Real workflows
How teams use Safravo
Last-mile delivery notifications & rescheduling
When a driver marks a delivery as 'attempted', Safravo automatically sends the recipient a WhatsApp message with a rescheduling link. Customers pick a new slot — reducing failed redelivery costs.
Result
80% reduction in failed redeliveries
WISMO deflection via WhatsApp bot
When a customer sends 'Where is my order?' on WhatsApp, Safravo's automation fetches live tracking data from your TMS and replies instantly with the current status and ETA. No agent needed.
Result
70% of tracking queries resolved without agent
B2B shipment milestone updates
For enterprise shippers, Safravo sends automated WhatsApp updates at each milestone — picked up, in transit, at customs, out for delivery, delivered. Each shipper has a dedicated conversation thread.
Result
60% fewer shipper inbound calls
“WISMO calls dropped by 65% in the first month. Customers get automatic WhatsApp updates at every step — they don't need to call us. Our NPS went up 18 points.”
Kofi Mensah
VP of Operations, SwiftRoute Logistics
FAQ
Common questions
How does Safravo connect with our TMS or OMS?
Via webhooks and REST API. When your TMS emits a shipment status event, Safravo's automation engine triggers the appropriate customer notification. Setup takes minutes with our no-code webhook builder.
Can drivers send proof-of-delivery photos via WhatsApp?
Yes. Drivers send photos via WhatsApp, which Safravo receives and logs against the shipment record automatically. PODs are accessible from the conversation thread and exportable.
How do you handle high-volume notification campaigns?
Safravo is built for scale. Our infrastructure handles millions of messages per day. Broadcast campaigns are rate-managed to comply with WhatsApp Business API throughput limits.
What happens when a customer replies to a notification?
The reply lands in your shared inbox and can trigger an automation (e.g., a rescheduling flow) or be routed to a human agent. You define the rules.
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