Sell more. Support faster. Convert everywhere.
Safravo unifies WhatsApp, Instagram DMs, and email into one inbox so your retail team can recover abandoned carts, answer product questions, and close sales in real time — across every channel.
Built for your industry
Everything you need, nothing you don't
Abandoned Cart Recovery
Automatically trigger WhatsApp or SMS follow-ups when a customer leaves checkout. Personalized messages with product images and a direct checkout link.
Order & Shipping Updates
Send proactive order confirmations, dispatch notifications, and delivery alerts over WhatsApp so customers always know where their order is.
Instagram DM Commerce
Turn Instagram comments and DMs into sales conversations. Agents see full context and product catalogs inline, without switching tools.
Shared Team Inbox
Route customer queries to the right agent — pre-sales, support, or returns — using smart auto-assignment rules based on keyword intent.
CRM & Shopify Integration
Pull in order history, cart value, and customer lifetime value directly inside every conversation. No tab switching, no guesswork.
Post-Purchase CSAT
Automatically send a satisfaction survey 24 hours after delivery. Collect structured feedback and surface trends in your analytics dashboard.
Real workflows
How teams use Safravo
Cart abandonment campaign via WhatsApp
When a shopper abandons their cart, Safravo triggers an automated WhatsApp message with the product image and a one-click checkout link. Agents can jump in if the customer replies.
Result
Up to 28% cart recovery rate
Instagram comment-to-DM sales funnel
When a customer comments on a product post, an automation sends them a personalized DM with more details and a direct payment link. The full thread appears in the shared inbox.
Result
4× faster DM response time
Returns & refunds over WhatsApp
Customers initiate returns via WhatsApp. Safravo captures the order number, routes the ticket to the returns team, and sends automated status updates throughout the process.
Result
60% reduction in email tickets
“We recovered $180k in abandoned carts in the first 60 days. The WhatsApp automation paid for itself in week one.”
Amara Osei
Head of Digital, Konga
FAQ
Common questions
Does Safravo integrate with Shopify or WooCommerce?
Yes. Our native Shopify and WooCommerce integrations pull order data, cart status, and customer lifetime value directly into the conversation window so agents have full context without switching tabs.
Can I send bulk promotional messages on WhatsApp?
You can send broadcast campaigns to opted-in contacts using approved WhatsApp Message Templates. Safravo's campaign builder lets you personalize at scale and track delivery, open, and reply rates.
Is there a limit on the number of agents?
No hard cap. Plans are priced by conversation volume, not seat count, so you can add your entire team without per-seat charges.
How does abandoned cart detection work?
Via webhook. When your store emits a checkout.abandoned event, Safravo's automation engine triggers a configurable sequence — typically a WhatsApp message at 1 hour, followed by a second at 24 hours if no reply.
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