Meta Messaging API · Instagram

Every DM, answered

Handle Instagram DMs, story mentions, and comments in one shared inbox. Automate responses, stay within Meta's messaging windows, and turn social engagement into real revenue.

Meta-approved integration · Business account required · No followers minimum

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acmebrand
Instagram · Active now
24h window · 18h left
Mentioned you in their story
😊
Hey! I saw your story about the new collection 👀
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Hey! Yes, it just dropped 🔥 Want me to send you the link directly?
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Yes please! Also do you have size M in the olive one?
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Olive M is in stock ✅ Here's your direct link → [shop link]
2B+
Monthly active users
500M
Daily Stories viewers
70%
Users follow a business
Conversation window with opt-in
What you get

Turn Instagram engagement into pipeline

Inbox

DMs, story mentions, and comments — one queue

Instagram routes DMs, story replies, @mentions, and ad comments into a single inbox. No more tab-switching between Creator Studio, Meta Business Suite, and your support tool. Every touchpoint is a conversation your team can own.

Messaging Windows

Stay inside the 24-hour and 7-day windows

Meta's 2025 Messaging Policy gives you 24 hours to respond to a user message — and a separate 7-day window for certain sponsored message types. We surface window countdowns in the inbox so your team never sends outside policy and risks page restriction.

Automation

Keyword replies, flows, and comment-to-DM

Auto-reply to specific keywords in DMs, trigger flows when someone mentions you in a story, or convert post comments into private DM threads automatically. All compliant with Meta's automation policies — no workarounds, no risk of account suspension.

Commerce

Sell through the DM, not away from it

Send product cards, Instagram Shopping links, and payment collection inside the conversation. With Instagram's 2025 lead gen ad + DM flow integration, your paid traffic converts before they ever visit your website.