Messenger, fully managed

Bring your whole Facebook Messenger inbox into one shared workspace. Bots and humans work the same thread — no awkward handoffs, no lost context, no duplicate replies.

Facebook Page required · Meta-approved · Works with existing Page Inbox

Your bot and your team, on the same thread

Meta's Handover Protocol lets multiple apps — your AI bot and your human agent app — operate within the same Messenger thread. We implement both sides: primary and secondary receiver support, pass_thread_control, and request_thread_control flows. Your customer sees one seamless conversation.

Meta's coexistence model — human + AI, together

Since Meta's 2024 Messenger update, AI and human agents can share the same conversation thread. Your bot handles routine queries; a human steps in for complex ones — without the customer noticing the handoff. We support this natively: trigger escalation rules, transfer context, and keep the thread intact.

Facebook Messenger inbox, unified

All your Messenger conversations — from your Facebook Page, click-to-Messenger ads, and sponsored messages — flow into one inbox your whole team shares. Assign by skill, tag for follow-up, use canned responses. No separate Meta Business Suite tab needed.

Click-to-Messenger ads that actually convert

Run Facebook ads that open a Messenger thread instead of a landing page. The lead is instantly in your inbox with their ad context attached — which campaign, which creative. Close the loop with a personalized first message, automatically.

Flows, menus, and persistent menus

Set up persistent menus customers can tap any time, automated greeting messages, and no-code flows triggered by keywords or quick replies. Build a full self-service experience that still hands off gracefully to your team when needed.