Patient communication, reimagined.
Safravo helps clinics, hospitals, and telehealth providers manage appointments, send reminders, handle queries, and follow up with patients — all through the channels they already use.
Built for your industry
Everything you need, nothing you don't
Appointment Reminders
Automatically send WhatsApp or SMS reminders 48 hours and 2 hours before appointments. Patients can confirm, reschedule, or cancel with a single reply.
Secure Messaging
End-to-end encrypted conversations ensure patient data is handled in compliance with HIPAA, GDPR, and local healthcare data regulations.
Multi-Department Routing
Route incoming messages to the right department — GP, specialist, billing, or pharmacy — automatically, based on keywords or patient profile.
Post-Visit Follow-ups
Automate discharge instructions, medication reminders, and satisfaction surveys via WhatsApp. Keep patients engaged after they leave the facility.
Telehealth Integration
Send video consultation links directly via WhatsApp or SMS. Patients join with one tap — no apps to download, no logins to remember.
Unified Patient History
Every message, call, and interaction is logged in a single thread per patient. Agents and clinicians have full context at a glance.
Real workflows
How teams use Safravo
Automated appointment confirmation & reminders
When a booking is made via your practice management system, Safravo sends an immediate confirmation via WhatsApp. Automated reminders fire 48h and 2h before the appointment with easy one-tap reschedule options.
Result
45% reduction in no-shows
Post-discharge care messaging
After a patient is discharged, an automated sequence sends medication reminders, wound care instructions, and a follow-up check-in at day 3 and day 7. Replies are routed to the care team.
Result
32% improvement in care adherence
Lab results & prescription notifications
Notify patients via WhatsApp when lab results are ready or when a prescription is available for collection. Patients can ask questions directly in the thread.
Result
70% fewer inbound calls
“Our no-show rate dropped from 22% to under 8% in three months. The WhatsApp reminders are something patients actually respond to.”
Dr. Wanjiku Maina
Medical Director, AfyaCare Clinics
FAQ
Common questions
Is Safravo HIPAA compliant?
Safravo supports HIPAA-compliant deployments through our Business Associate Agreement (BAA) offering, available on Enterprise plans. We use end-to-end encryption, audit logs, and access controls to meet healthcare data requirements.
Can patients reply to appointment reminders?
Yes. When a patient replies to a reminder — to reschedule or ask a question — the message lands in your shared inbox and can be handled by the front desk team or routed automatically.
Does Safravo integrate with EMR/EHR systems?
We offer webhook-based integrations and an open API that connects with major EMR systems. Our solutions team can assist with custom integrations for your practice management software.
How do you handle sensitive patient data?
Patient data is encrypted at rest (AES-256) and in transit (TLS 1.2+). Role-based access controls ensure only authorized staff can view patient conversations. Full audit trails are available.
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